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Privacy Policy 

Homi Home Services, Inc.
Privacy Policy
Effective Date: May 8, 2025

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Welcome to Homi!

Homi Home Services, Inc. (“Homi,” “we,” “us,” or “our”) provides home maintenance and related services through our website [www.hihomi.com] (the “Site”) and mobile applications (collectively, the “Service”).

This Privacy Policy explains what personal information we collect, how we use and share that information, and your choices concerning our information practices. This Privacy Policy is incorporated into and forms part of our Terms of Service.

By using the Service, you agree to the practices described in this Privacy Policy. If you do not agree, please do not access the Site or use the Service.

 

 

1. Personal Information We Collect

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Information You Provide:

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  • Account Information: Your name, email address, phone number, physical address, and password when creating an account.
     

  • Payment Information: Payment card details are processed by a third-party provider; Homi only stores limited tokens.
     

  • Service Details: Information about the services you request and schedule.
     

  • Communications: Messages you send to our team, feedback, and survey responses.
     

  • Media Uploads: Photos or descriptions you provide related to home service requests.
     

Information We Collect Automatically:

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  • Log and Usage Data: IP address, browser type, access times, pages viewed, and referral links.
     

  • Device Data: Type of device, OS version, device identifiers.
     

  • Location Data: Approximate geolocation based on IP or device settings.
     

  • Cookies & Tracking: We use cookies and similar technologies to collect and store information. You can control cookie settings in your browser.
     

 

 

2. How We Use Personal Information

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We use your personal information to:

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  • Provide, schedule, and manage home services
     

  • Process payments and send billing-related communications
     

  • Respond to your inquiries and provide customer support
     

  • Send important administrative updates (e.g. service changes, security alerts)
     

  • Offer promotions, loyalty programs, or marketing messages (opt-out available)
     

  • Improve and personalize your user experience
     

  • Comply with legal obligations or resolve disputes
     

We may also use aggregated or anonymized data for analytics and internal business purposes.

 

 

3. Sharing of Personal Information

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We may share your information with:

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  • Service Providers: Companies that help us deliver the Service (e.g. payment processors, IT support, customer communication tools).
     

  • Technicians & Contractors: Handymen or technicians assigned to your job may receive limited information to perform the work.
     

  • Affiliates: Entities under common ownership or control with Homi.
     

  • Legal & Regulatory: When required to comply with a subpoena, court order, law, or to protect our legal rights.
     

  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition.
     

We do not sell your personal data.

 

 

4. Your Choices and Rights

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  • Access and Updates: You can review or update your account info by logging in.
     

  • Marketing Opt-Out: Unsubscribe via the link in our emails.
     

  • Cookies: Use browser settings to disable or delete cookies.
     

  • Do Not Track (DNT): We do not currently respond to DNT signals.

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5. Data Security

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We implement reasonable administrative, technical, and physical safeguards to protect your information. Despite our efforts, no system is completely secure.

 

 

6. Children’s Privacy

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Our services are not directed at children under 13, and we do not knowingly collect their data. If you believe we have done so, please contact us and we will delete the information.

 

 

7. California Privacy Rights

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If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Request access to your personal data
     

  • Request deletion of personal data
     

  • Opt-out of the sale of personal data (we do not sell data)
     

You may submit requests by emailing us at support@hihomi.com. We may need to verify your identity before processing.

 

 

8. Changes to This Policy

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We may revise this policy periodically. If we make material changes, we’ll notify you via the Site or email. Your continued use of the Service means you accept the changes.

 

 

9. Contact Us

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Homi Home Services, Inc.
422 Larkfield Center #568
Santa Rosa, CA 95403
Email: support@hihomi.com
Phone: (707) 723-1488

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